Shipping policy

 

PROCESSING

Most orders are packed and shipped within 1-2 business days, excluding weekends and holidays. Please allow for additional processing time around major sales or during holidays.

We are unable to edit, add or remove items on an order once it has been processed/shipped. If there is an issue with an order or it needs to be canceled or changed, before shipping, please reach out to Support as soon as possible at support@basicscorp.com and we will do our best to accommodate

DOMESTIC SHIPPING

- We offer FREE Ground Shipping on orders above $50

- Additional Shipping models (next day, 2nd day) are available and automatically calculated based on selected service at checkout

- We are unable to ship to addresses without a recipient. This includes P.O. Boxes. We are currently unable to ship to APO/FPO Addresses.

    You will receive tracking information when your order has processed.

    TRANSIT TIME

    Transit time does not include processing time (see above).

    • Standard Shipping: 2-5 business days
    • For more detailed transit times for Ground Shipping, please reference UPS HERE. All orders ship from our headquarters in Manhattan Beach, CA, 90266.


    FREQUENTLY ASKED QUESTIONS

    Why won’t my tracking information update?
    Because of the overwhelming amount of packages at shipping facilities this time of year, it is taking longer to get every package scanned at each point in the transit process. Please reach out directly to the carrier if you are having an issue with your tracking information.

    I think my package is lost - what do I do?
    Please reach out to us directly at support@basicscorp.com

    Can I change the shipping address on my order?
    If you have not already received tracking information, there is a chance we can change your shipping address. Please reach out to support@basicscorp.com for more information. If your package is already in transit, you will need to contact the carrier to help with rerouting your package.

    Can I change the products or scents in my order?
    If you have not already received tracking information, please reach out to support@basicscorp.com for more help.

    Can I cancel my order/get a refund?
    Yes. Please reach out to support@basicscorp.com for a refund. Refunds will take 3 to 10 business days to process, depending on your financial institution.

    I got the wrong product in my order - what do I do?
    We are so sorry about this! Please reach out to support@basicscorp.com so we can facilitate getting you the correct items. Please note, some items may be out of stock. In this case, we will refund you the cost of the item you were supposed to receive. 

    One of my products arrived damaged - what do I do?
    We are so sorry about this! Transit is not always kind to products. If you did not purchase package protection, please reach out to us directly at support@basicscorp.com within 7 days of delivery.